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Frequently Asked Questions & Answers....

Terms & Conditions

Rockovery Retreat Terms & Conditions 

Payment Terms 

a. In order to reserve a place on the Rockovery, a deposit of 20% is required upon booking.
b. The remaining balance will be due 4 weeks before the Rockovery (27th March 2020).
c. If booking within 4 weeks of Rockovery, the full amount will be charged at time of booking.
d. All deposits are non-refundable. 

Cancellation/No Show Policy 

a. Cancellation more than 2 weeks before Rockovery, will incur a loss of deposit only.
b. Cancellations made within 2 weeks of Rockovery, Pikes Ibiza will refund 
50% of the full amount paid.
c. In the case of a no-show or cancellation on arrival day it would be loss of
full amount paid.
d. If circumstances mean you need to leave Rockovery early, you will have to 
bear any additional costs yourself.
e. We will try to accommodate any change you would like to make, but we 
cannot promise to do so
f. Pikes reserves the right to cancel Rockovery, for which there are not enough bookings, not less than 4 weeks prior to departure. In the event of our cancellation, your deposit (and any other payment you may have made to us) will be refunded in full, or, if you prefer, transferred to an alternative Rockovery Retreat. 

Travel to Ibiza & Transport in Ibiza 

a. Flights are not included in the Rockovery package.
b. All guests are responsible for arranging their own transport to & from Ibiza.
c. Transfers are not included in the package. All guests are responsible for 
arranging their own transport to & from Pikes
d. Transfers are included to/from the beach as part of one of the Rockovery
activities
e. All guests are responsible for ensuring they have valid passports and any 
other necessary document (e.g. visas) organised in time for the trip 

Pikes 

a. Check-in time at Pikes on Monday 27th April is from 14:00, and check-out on Thursday 30th April is flexible depending on your flight time.
b. Guests wanting to stay at Pikes 1 extra night (night of 30th April can do so FREE of charge. However, check-out on Friday 1st May is a strict 10:00am. Please note, if you are staying the extra night, the retreat package finishes after lunch on Thursday 30th April so all food & drink from that time will be charged separately and will need to be paid for on check-out.
c. Rooms at Pikes are all unique and will be allocated in order of booking.
d. Rooms are cleaned daily with beds sheets changed every second day.
e. All rooms have air conditioning, safety deposit box, TV, tea and coffee making facilities and a mini bar (individually charged).
f. Free Wifi is available in the rooms and all public areas.
g. At Check-In guests are required to pay Ecotax of 2.20€ per guest, per night – not included in the room rate.
h. All rooms at Pikes are non-smoking. Pikes reserves the right to charge if smoking occurs in the room during your stay. 

Food & Drink 

a. Breakfast, Lunch & Dinner is included in the Rockovery Retreat package. All menus are curated by our Head Chef Lee Milne, Doctor James Brown & Franky Vincentio. Snacks, smoothies and soft drinks will also be provided at relevant times throughout the retreat.
b. Any dietary requirements should be communicated to the team on reserving your space in order for the Pikes team to ensure the menus are suitable for all guests.
c. Any food allergies must be advised to Pikes in writing when paying the balance 4 weeks before attending Rockovery (or when booking if within the 4 week period) 

Health & Safety and Travel Insurance 

a. All guests joining Rockovery are required to complete the necessary forms and questionnaires which will be provided at various points of the booking process. It is the responsibility of the guests to ensure these are filled out accurately and submitted within the timeline sets.
b. All guests must comply fully with all and any health and safety regulations introduced by Rockovery. Guests must ensure they are medically and physically fit and able to participate in all activities.
c. It is a condition of booking the Rockovery Retreat that you take out appropriate travel insurance before attending Rockovery. You must send us 
proof of cover when you make payment of the balance. We cannot approve the cover you have bought and are not responsible if it is inadequate. 

Other 

a. Should there be any adverse weather conditions during Rockovery, alternative venues will be used to ensure all aspects of the schedule are still covered.
b. Pikes reserves the right to modify, remove or change elements of the Rockovery package and will notify of any changes before the start of your retreat.
c. It is also possible that our advertised team of professionals, such as yoga teachers, workshops may change closer to the Rockovery date due to changes in personnel or other circumstances beyond our reasonable control.