Pikes Reservation Amendment Portal
We highly value all our loyal guests and we want to do all we can to safeguard this summer at Pikes, for us and for you. Covid-19 has forced us to look at things differently, including the terms of our refund policy, which need to be temporarily amended. To try and uphold our regular refund policy is unrealistic right now and we really hope for your understanding and patience regarding the need to implement these more effective measures. Ultimately it will help ensure our ability to welcome you back to Pikes to make more amazing memories together as soon as we are all able to do so
As you will appreciate we are faced with a large number of booking amendments to process right now and being a small hotel we have limited resources to deal with all customer enquiries on a one to one basis as we would like too. We remain more than happy to speak to you direct should you wish to discuss your options personally, however in the first instance we would kindly ask that you let us know which option suits you best by using the dedicated online portal we have set up to help us manage the process at this busy time.