Hotel Terms & Conditions
These booking conditions together with the other information contained on this website form the basis of your contract with Pikes Ibiza & Restaurante, S.L. for your booking at Pikes Ibiza. Please read them carefully as they set out our respective rights and obligations. We do not sell or offer for sale any “packages” or act as an “organiser” within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992.
1. INTRODUCTION
1.1 Booking of Accommodation through this web site (the “Site”) is subject to these terms and conditions (the “Terms and Conditions”).
1.2 In these conditions a reference to:
1.2.1 “you”, “your” means the person making the booking and everyone else named on the booking (including anyone added or substituted at any time);
1.2.2 the “Lead Name” means the person identified on the booking confirmation as the “lead name” and to whom the invoice for the Accommodation will be addressed;
1.2.3 “Accommodation” means the hotel room(s), apartment(s), villa(s) or other form of accommodation and related services or products that you have booked or wish to book through the Site;
1.2.4 “Hotel” means, as the context requires, the hotel that is Pikes Ibiza Rocks.
1.2.5 We”, “us”, “our”, “Pikes Ibiza” mean PIKES IBIZA & RESTAURANTE S.L., a company registered in Spain with registration number B57560799 and registered address at Calle Cervantes 27 07820 San Antonio, Baleares, Spain
1.3 Please read the Terms and Conditions carefully. They apply to all bookings made with PIKES IBIZA & RESTAURANTE S.L. and to all members of your party.
2. YOUR CONTRACT FOR ACCOMMODATION
2.1 Your contract of accommodation is with Pikes Ibiza & Restaurante, S.L. We accept no liability in relation to any other arrangements that you book or for the acts or omissions of other person(s) or party(ies) connected with such arrangements.
2.2 It is important to check carefully the details of your booking. If you want to cancel or change your booking later, you may have to pay amendment or cancellation charges (set out below).
3. PAYMENT
3.1 You will be required to make a deposit payment equivalent to 50% of your stay to Pikes Ibiza & Restaurante, S.L. in order to secure your room(s).
3.1.1 20% of the 50% deposit payment is non-refundable in the case of cancellation (please see cancellation terms below).
3.1.2 Upon arrival at Pikes and when checking in, we will validate your credit/debit card and take payment for the remaining 50% balance due.
3.1.3 On check-out, payment for any extras charged to your room during your stay will need to be settled (e.g. refreshments from mini bars, telephone charges, etc.).
3.2 If you have made your reservation using our non-refundable rate, then full payment must be made at the time of booking and your reservation cannot be cancelled.
3.3 The credit or debit cards we accept for payment are detailed on the website. We use sophisticated encryption technology to ensure your credit card details are secure. It’s possible the hotel could accept a bank transfer payment but this will need to be confirmed seven (7) days before arrival. Please contact reception at reservations@pikesibiza.com for further details.
4. CONFIRMATION OF YOUR HOTEL BOOKING
4.1 Once your payment has been received and processed we will send you a confirmation invoice and ACCOMMODATION VOUCHER OR BOOKING CONFIRMATION to the email address you provided during the booking process.
5. AIRPORT TRANSFERS
5.1 Private transfers can be booked by Pikes Ibiza upon request. Please email reservations@pikesibiza.com.
6. ON ARRIVAL AT THE HOTEL
6.1 When you arrive at the Hotel you will be required to present your ACCOMMODATION VOUCHER OR THE BOOKING CONFIRMATION to the reception staff at the Hotel. This voucher will be retained for our internal use.
6.2 At check-in the Hotel will need to take a copy of each person(s) passport as they are required by law to take some essential information
6.3 At check-in we request details of the credit card provided at the time of the booking. If the original booking credit card is not provided, automatically we’ll refund the deposit and we’ll ask for a new credit/debit card for payment.
6.4 Pikes Ibiza will, upon check-in block a credit card for €500 for a security deposit. This standard practice allows Pikes Ibiza to cover any damages that may occur during your stay or ‘rock & roll moments’, as well as any consumption from the minibar that has not been mentioned at check-out. This deposit is refunded in full after checking out of the room at the end of your stay, provided no additional charges exist.
6.5 Check-In time is usually from 15:00 although if possible the Hotel will have your room ready sooner. This is why we ask during the booking process that you provide us with an approximate time of your flight arrival so the Hotel can do its best to get you into your room sooner.
6.6 Tourism Tax – Please note that the Spanish authorities have introduced a new tax effective for all accommodation nights from 1st July 2016. Any customers visiting the Balearic Islands will be required to pay a Sustainable Tourism Tax. This tax will be collected by the hotel at the time of check-out. The tax €2.20 per person per day.
6.7 Check-Out time is 11:00. It may be possible for you to keep your room on until the early evening on the day of departure should your room not be allocated to incoming guests and the Hotel will usually charge for this.
Late check-out can’t be confirmed until the check-out date, if you want to guarantee a late check-out we suggest you book an extra room night in advance.
6.8 Please note, all rooms at Pikes are non-smoking. The hotel management reserves the right to charge any additional housekeeping and/or maintenance costs should any smoking take place in your room during your stay.
7. GENERAL INFORMATION
7.1 Maintenance, changes and improvements take place all year round. No compensation will be offered if a facility is unavailable, but the Accommodation Provider will endeavour to provide a suitable alternative. It may remove a little used facility and replace it with something more popular.
7.2 For peace of mind personal belongings and items of value should be kept in the in room safety deposit box located within your room. Pikes Hotel & Restaurante, S.L. will not accept liability for any accident, loss or damage to your person or property unless such loss is demonstrably due to our negligence. We cannot be held responsible for the failure of public services (e.g. water, gas, electricity etc.) or for any disturbance that is beyond our control. In all cases including personal injury or death, our liability to you for the total of all claims arising out of your holiday with us, is limited to the cost of the booking.
7.3 Prices are correct at the time of publication, but may change without notice, with the exception of confirmed bookings. Confirmed bookings will not alter.
7.4 We endeavour to provide a daily housekeeping service with towel changes each time your room is cleaned. Bed linen changes take place at least twice per week. If we are unable to access your room during the day to clean your room then please advise reception and housekeeping will visit your room as soon as possible. Should you require additional towels or changes of bed linen please advise the reception staff.
7.5 When you book accommodation, you accept responsibility for the proper conduct of yourself and your party during your stay.
7.6 The Accommodation Provider reserves the right to terminate the agreement if at any time you or any member of your party, in their reasonable opinion, conduct is improper.
7.7 The Accommodation Provider also reserves the right to evict on the basis of antisocial/illegal behaviour or behaviour that presents a risk to other guests/employees. Full cancellation charges will then apply and no refund will be given. Furthermore, we or the Accommodation Provider shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may occur as a result of their terminating your stay in accordance with this paragraph.
7.8 If your actions or those of any member of your party cause damage to the accommodation in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made against us by the Accommodation Provider. You will also be liable to make a reimbursement before the end of your stay to the Accommodation Provider for any such damage caused.
8. CANCELLATIONS AND/OR AMENDMENTS
8.1 All cancellation and amendment requests must be received in writing via email to reservations@pikesibiza.com. Please quote the booking reference in all correspondence. If you want to change any aspect of your booking after we have sent your confirmation, we will do our best to help. However, there is no obligation to make any change.
8.2 Cancellation Fees (when booking using our deposit rate plan):
- 20% of your 50% deposit payment made at the point of booking is totally non-refundable.
- Should you cancel within 21 days of arrival, the full 50% deposit will be retained by Pikes.
- A change of date or a shortening of a booking will be deemed to be a Cancellation if made within 30 days of check in date and the above charges will be payable.
- If you booked using our non-refundable rate, then you cannot claim any refund in the event of cancellation.
8.3 If you wish to make any change to your booking while on holiday (e.g. upgrading accommodation or extending your stay), all requests are subject to availability and any extra cost will need to be paid directly to the Accommodation Provider.
8.4 In the unforeseen circumstance that we cannot fulfil your accommodation booking in full or part of, then we will endeavour to provide accommodation of a similar standard (star rating) and we will also allow full access to the daytime and evening events at the Hotel during the period of your original booking. In this unlikely event, we will compensate each member of the party a maximum of €100 per person in the form of vouchers to be used at the Hotel. This will be in full and final settlement.
9. TRAVEL INSURANCE
9.1 It is a strict requirement of Pikes that you must have adequate and comprehensive Holiday Insurance for peace of mind and for cancellation cover. It is your responsibility to ensure you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, all medical costs and the cost of assistance including return to the UK in the event of an accident or illness.
10. SPECIAL REQUESTS
10.1 If you have any special requests that do not form part of the standard services for the Hotel booked as described in the Site (for example dietary requirements, cots or room location) please let us know in writing at the time of booking.
10.2 We will pass on all such requests to the Hotel management, but unfortunately cannot guarantee that they will be met. Further, if the Accommodation Provider is unable to meet such requests, neither we nor they can have any liability to you in this respect.
10.3 Quiet rooms at Pikes are limited and tend to be Garden Suites. If you have not booked one of these rooms, but have requested a quiet room, Pikes Ibiza will do what it can to try and accommodate your request but it is not guaranteed.
10.4 Please note dogs are not allowed.
11. COMPLAINTS PROCEDURE
11.1 If you have a complaint while you are staying at Pikes, you must inform the Reception Team immediately in order to give them the chance to resolve the problem. If you still wish to register a complaint after your stay, please send an email detailing your complaint to reservations@pikesibiza.com. Pikes will reply to your email within 28 days of receipt.
12. LOST PROPERTY
12.1 Definition of Lost & Found items
Items left on the hotel premises by guests after their departure are considered forgotten.
12.2 Reclaiming Forgotten Objects
Guests wishing to retrieve a forgotten item must make a formal claim at the hotel reception or by email reservations@pikesibiza.com
12.3 Storage of Claimed Objects
All items claimed by the owners will be held at the hotel for six (6) months from the check-out date.
12.4 Disposal of Unclaimed Items
Items not claimed or removed within six (6) months from the date of claim will be handed over to a non-governmental organisation (NGO) selected by the hotel.
12.5 Disclaimer of Liability
Pikes Ibiza is not responsible for the loss, damage or deterioration of forgotten items that have not been claimed within the established period.
12.6 Modifications
We reserve the right to change these terms and conditions at any time, and such modifications are to be effective upon publication in our information space.
